TERMS AND CONDITIONS

PRICING AND DELIVERY

All prices are inclusive of delivery in South Africa, VAT, insurance and packaging. A minimum order of 12 bottles (2 cases) applies. Subject to availability and receipt of payment, delivery will be made to the physical address specified by you during checkout. Waverley Hills (also referred to as “we” in this document) will not deliver to a P.O. Box address.

We do our best to secure delivery within 5 days of the date of your order but will not be liable for loss or damage sustained by you due to a delay in delivery arising out of any cause beyond our control. Wine orders are insured only to point of delivery. The delivery is carried out in the territory of South Africa by Skynet Worldwide Express. Order must be signed for on delivery by an adult aged 18 years or over.

RETURNS

Breakages, leaking bottles, shortages and corked wines: please report to info@waverleyhills.co.za within 24 hours of receipt of goods, quoting your order number. Should you, for whatever reason, be dissatisfied with the wines purchased from Waverley Hills, we will make every endeavour to replace the wine. Quality complaints must reach us within 14 days from receipt of the goods so as to be considered for rectification.

In the event of you not receiving the correct wines ordered, we will exchange and rectify the order or refund you the original purchase price. In such event, wines returned to Waverley Hills must be in its original condition to qualify for exchange or refund of your order (or part thereof). Delivery and courier costs of cancelled or returned orders are for the customers' account. The cost of returning faulty or incorrect wines orders will be for Waverley Hills account.

We are unfortunately not in a position to refund or exchange wines if the wine is merely not to your personal preference. If you need advice on wine selection prior to purchase, please do not hesitate to contact us.

AVAILABILITY

We will always endeavour to ensure availability. If your order includes an out of stock wine, a Waverley Hills team member will contact you and suggest alternatives at the same pricing. If you decide against the alternatives, we will dispatch the available items less the out of stock items or cancel the order if you prefer to do so. We will process your refund of the amount owing accordingly.

AGE RESTRICTION

We cannot sell wine to anyone under the age of 18 as per the requirements of the Licensing Act. It is an offence to supply or sell alcohol to persons aged under 18 and Waverley Hills strictly condemns the sale of alcohol to under aged persons. By ordering from this site you affirm that you are at least 18 years of age and that the person to whom your wine will be delivered is also at least 18 years of age.

PAYMENT OPTIONS ACCEPTED

Payment may be made via Visa and MasterCard or by bank transfer into Waverley Hills bank account, the details of which will be provided on request.

SECURITY

Credit card transactions will be acquired for Waverley Hills via PayGate (Pty) Ltd who are the approved payment gateway for ABSA South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Customer details will be stored by Waverley Hills separately from card details which are entered by the client on PayGate's secure site. Users may go to PayGate to view their security certificate and security policy.

YOUR PRIVACY

Waverley Hills is dedicated to maintaining the personal information of its visitors and clients. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here.

Waverley Hills will treat all personal information you give us as strictly confidential and no personal information will be made available to third parties. Waverley Hills will not collect or share personally identifiable information to third parties unless the person who has submitted the information has authorised us to do so, or if we are required to do so by law.

TERMINATION

We reserve the right to terminate your account in case of violation of any of the terms and conditions of the website.

MODIFICATION OF TERMS

We reserve the right to modify the terms and conditions of the usage of the website and/or to alter the information displayed on the website (including the pricing and availability of the goods) at any time. Our terms and conditions of the usage of the website will be available on the website at all times.

PROPRIETARY RIGHTS TO CONTENT

You acknowledge that the content of the website is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.

WAVERLEY HILLS CONTACT DETAILS

Support email: info@waverleyhills.co.za
Support phone: 023 231 0002

 

 
 
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